We hope you love shopping with Coral Secret. At Coral Secret, we highly value customer satisfaction and customer relationship by giving you detailed information about your orders, payments, shipping and refunds.
Here are our delivery and returns policies to help make sure we meet your expectations.
You need to create an account to make an order.
Click on picture of the product you want to purchase, select color and size, click on "Add to Shopping Bag". Once you have completed adding all your items to the Shopping Bag click on "Proceed to Shipping" where you can finalize your order by providing shipping details and sending us your order by clicking on “Proceed to Checkout”.
Clients within Singapore and abroad can pay by PayPal or via internet banking/bank deposit. Please email us at email@example.com for more information
Please make the payment within 48 hours upon receipt of our confirmation by email. Otherwise, your orders will be deleted and you will have to place them again.
For payments via credit card, you can use your credit card with our online store. We will have no information relating to your credit card details, as Shopify helps protect your credit card information with industry-leading security and fraud prevention systems.
Delivery in Singapore
Singapore delivery is FREE for all orders.
Deliveries occur only on weekdays. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Coral Secret late on Friday or on Saturday will not be processed until Monday.
Orders will be processed and delivered by local courier within 24 hours of ordering. We will send you they confirmation by email and the tracking number of your order.
We recommend that you nominate your delivery address to someone who will be present to accept the delivery between the hours of 9:00am and 5:00pm to sign on your behalf.
International shipping is FREE for orders of SGD 150 or more.
Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Coral Secret late on Friday or on Saturday will not be processed until Monday.
Orders will be processed and shipped to your address by Singpost within 24 hours of ordering.
Please allow your order to arrive between 7-14 days. We will send you a confirmation by email and the tracking number of your order.
We can also ship by express courier if you need your items faster - contact us at firstname.lastname@example.org for more information.
Note if your country imposes taxes, customs fees, or import duties on your purchase, you will be responsible for paying them. You can contact your local customs office for further information.
Returns and Exchanges
We want you to be completely happy with your purchase order. Therefore, Coral Secret provides exchanges/returns for all items except Sale and discounted items (includes items under Sale category and items purchased using discount codes).
If for any reason you are not satisfied with a regular-price item, we will gladly accept your timely return of unworn and unwashed items. Returned merchandise should include our packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 15 days of receipt of merchandise.
SALE AND DISCOUNTED ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGEABLE.
Unfortunately we're not able to take on the cost of return shipping at this time. We recommend you pick a shipping mode that allows for tracking as we can't be responsible for any items that get lost in transit.
Please allow 10 days for Coral Secret to process your return.
We'd love to hear from you - don't hesitate to reach out if you have any questions. You can email us at email@example.com, and we will get back to you as soon as possible. We promise a prompt delivery and response to your queries whenever you need us in order to give you a great shopping experience!